Policies

 
 
 
 

General

Deposit

A 50% non-refundable deposit of each invoice total is required in order for us to begin work on your stationery. This secures that we will have the time and resources to complete your order efficiently. By paying this deposit, you agree to all terms and policies communicated over email, phone conversations, content forms, and language written on our website.

Digital Proofs

Digital proofs are provided throughout the process for many of our products and give a preview of what your order will look like upon completion. This document reflects the exact written content you have submitted, paper color choices, and any other applicable visual elements you have selected. All revisions should be made based on what you see in your digital proof. Although we try our best to catch all typos, grammatical errors, and other mistakes, your sign off acts as final approval of all content as it appears in this document. Please quadruple check your final digital proof. We will not be held responsible for any errors that you approve. We cannot provide a digital proof prior to making a purchase. 

Assembly and Postage

All wedding stationery is delivered to the customer unassembled and without individual postage. The customer is responsible for sorting, stuffing, and mailing each individual announcement and invitation.

Returns

Our wedding products are customizable and prepared for each individual customer. Because of this, we cannot offer any returns, exchanges, or credits in the event of customer dissatisfaction or order cancellation.

 

Non-Included Fees

Taxes and Tariffs

All prices listed on our website do not include sales tax. Within the United States, the customer is responsible for these fees and said fees will be applied to your invoice at the sales tax rate that correlates to the address where your completed stationery will be shipped.

International orders are not taxed by Goods Gang, but customs tariffs may be imposed and applied once your order arrives to your country. The customer is fully responsible for paying these fees and we are not able to estimate or determine this amount prior to placing an order.

Shipping

All prices listed on our website do not include shipping fees, which are to be paid for by the customer. Goods Gang ships both domestically and internationally through the United States Postal Service. Goods Gang will not be held liable for any errors, delays, damaged products, or lost packages due to theft or the negligence of the United States Postal Service. Security preferences (signature confirmation, additional insurance, etc.) can be added for additional fees that are calculated by the United States Postal Service, and may be dependent on final package weights and monetary worth of the contents. See more shipping information on our How It Works page.

International orders may be subject to delays due to customs inspections. These are at the discretion of each country and we are not able to estimate or determine the length of these delays prior to placing an order.

 

Additional Fees

Invoice Changes

Any changes made to an invoice once the 50% deposit has been paid and submitted will incur a change fee of $25 each time the invoice must be adjusted. Quantities, products, and collection decisions should be finalized prior to paying the 50% deposit.

Form Changes

Any changes made to a customization or content form once it has been officially submitted will incur a change fee of $25 each time the form must be adjusted. All customization selections and form content should be finalized prior to form submission.

Revisions

Many of our products come with two rounds of revisions after the initial digital proof has been sent. The first revision typically has multiple corrections, while the second revision typically corrects only a couple small typos or errors. You will be able to view the most up to date digital proof between these two revisions. It can take up to 3 days to prepare a digital proof. If any more revisions are needed, you will incur an additional fee of $50 per revision, no matter how small the change.

Reprints

Any changes made after your final approval of the final digital proof will result in a change fee of a minimum of $100, no matter how small the change. Additional fees may also be incurred depending on the changes needed, if new paper stock must be reordered, if products need to be reprinted, and if timing restrictions require rush production, rush shipping, or rush printing fees.

Rush Production

Rush orders faster than our standard production time of three weeks can be provided for an additional cost. The rush production cost is a $100 fee for two week production, and a $200 fee for one week production. This fee is in addition to costs that you may incur based on the prices of rush delivery from our paper suppliers and rush printing services, each of which vary based on your order and your desired rush production time. All rush production requests must be made prior to making the 50% deposit. Failure to do so may result in an additional invoice change fee.

Content Variations

For an additional cost, content variations can be requested and accepted at the discretion of our designers. A content variation is when a single product has multiple versions depending on the recipient. For example, an enclosure card can have two variations; one variation lists hotel accommodations and another variation lists hotel assignments (because those guests’ accommodations have been paid for). Each additional variation costs $50. All content variation requests must be made prior to making the 50% deposit. Failure to do so may result in a invoice change fee.

Color Variations

Each of our products allows a certain number of color selections included in the cost, depending on the product. For an additional cost, color variations can be requested for $25 per additional color variation. Paper colors, envelope colors, envelope style, and paperclips are all applicable to color variations, as long as the product itself does not require any other variations in content, design, orientation, etc. All color variation requests must be made prior to making the 50% deposit. Failure to do so may result in a invoice change fee.

Element Additions

For an additional cost, element additions can be requested and accepted at the discretion of our designers. An element addition is a request to incorporate design elements that have been provided by the customer, into our existing designs. Each element addition costs $100 per page layout. Some examples are illustrations, maps, icon sets, etc. If the content provided is illegible, pixelated, or of poor design or quality, it may need to be reconstructed from scratch and will consequently be charged as a custom element. Additional design and production time may be needed based on the request. All element addition requests must be made prior to making the 50% deposit. Failure to do so may result in a invoice change fee.

Custom Elements

For an additional cost, custom elements can be requested and accepted at the discretion of our designers. A custom element is a request to design a single element to be incorporated into our existing designs. Simpler requests cost $100 per element and require only text and simple geometric shapes. Some examples are graphs, charts, tables, timelines, etc. More complicated requests cost $200 per element and require more design time or more intricate work. Some examples are illustrations, icon sets, maps, etc. Additional design and production time may be needed based on the request. All custom element requests must be made prior to making the 50% deposit. Failure to do so may result in a invoice change fee.

Custom Products

For an additional cost, custom products can be requested and accepted at the discretion of our designers. A custom product is a request to design a full page layout outside of our existing designs, that may also require sizes or formats outside of our existing product line. Some examples are golf score cards, bingo cards, special signage, drink tickets, coupons, etc. Each custom product has a starting cost of $200 per design, and may cost more depending on the complexity of the request. Each custom product comes with two revisions and any additional revisions will be charged a fee of $50, per our revisions policy described above. Additional design and production time may be needed based on the request. All custom product requests must be made prior to making the 50% deposit. Failure to do so may result in a invoice change fee.

 

Other

Pricing

Prices listed within our website are subject to change without notice. Invoices will always reflect accurate pricing.

Client Work

Goods Gang reserves the right to post images of your product purchases online and on social media for marketing purposes. Goods Gang will never share your wedding location, return address, and any other sensitive personal information, and will ensure those elements are illegible via cropping, covering, or blurring. We are also happy to refrain from posting any images related to your purchases. Just let us know and we'll gladly take down any photos we may have already posted. For more details, visit our Terms and Privacy page.

Ownership

All designs, artwork, and photographs are owned by Goods Gang. Goods Gang maintains full legal ownership of the artwork included on our website, social media, our printed stationery, and other paper products. Under no circumstances may any Goods Gang designs or artwork be reproduced, altered, or repurposed in any way, within any print or digital media.

Sharing Goods Gang products via social media is highly encouraged. Please do so with an appropriate line of credit, i.e. tag us on Instagram, hashtag our products, post links to our website, etc.