Policies

 
 
 
 

General

Deposit

A 50% non-refundable deposit of each invoice total is required in order for us to begin work on your stationery. This secures that we will have the time and resources to complete your order efficiently. By paying this deposit, you agree to all terms and policies communicated over email, phone conversations, content forms, and language written on our website.

Minimum Amount

Although we don’t have minimum quantities, we do require a minimum order amount of $150, not including applicable tax or shipping charges. If your order doesn’t fulfill at least $150, a fee of the remainder will be added to your invoice. This insures our designers are properly compensated for the amount of time and effort it takes to fulfill your order.

Digital Proofs

Digital proofs are provided throughout the process for many of our products and give a preview of what your order will look like upon completion. This document reflects the exact written content you have submitted, paper color choices, and any other applicable visual elements you have selected. All revisions should be made based on what you see in your digital proof. We cannot provide a digital proof prior to making a deposit. Because computer screens vary, and digital screen mocks will always slightly differ from physical printing methods, we caution that digital proofs are not 100% exact representations of printed stationery, but definitely still the best way to see a preview of what to expect. Although we try our best to catch all typos, grammatical errors, and other mistakes, your sign off acts as final approval of all content as it appears in the digital proofs. Please quadruple check your final digital proof. We will not be held responsible for any errors that you approve.

Client Deadlines

Throughout the process, our designer will communicate deadlines that the customer is responsible for. These include submitting forms and approvals of proofs. These deadlines are in place in order to ensure that we can deliver your stationery in time. If a client misses a deadline, we can no longer be responsible to deliver stationery as planned without the customer incurring Rush Production fees.

Postage and Assembly

All wedding stationery is delivered to the customer unassembled and without individual postage. The customer is responsible for sorting, stuffing, and mailing each individual announcement and invitation.

Returns

Our wedding products are customizable and prepared for each individual customer. Because of this, we cannot offer any returns, exchanges, or credits in the event of customer dissatisfaction or order cancellation.

 

Taxes and Tariffs

New York Sales Tax

All prices listed on our website do not include sales tax. Within New York State, the customer is responsible for these fees and said fees will be applied to your invoice at the current sales tax rate.

International Tariffs

International orders are not taxed by Goods Gang, but customs tariffs may be imposed and applied once your order arrives to your country. The customer is fully responsible for paying these fees and we are not able to estimate this amount prior to placing an order.

 

Shipping

General

All prices listed on our website do not include shipping fees, which are to be paid for by the customer. Goods Gang ships both domestically and internationally through the United States Postal Service, or another shipping service of you preference, upon request.

International Shipping

International orders may be subject to delays due to customs inspections. These are at the discretion of each country and we are not able to estimate the length of these delays prior to placing an order.

Liability

Goods Gang will not be held liable for any errors, delays, damaged products, or lost packages due to theft or negligence of the United States Postal Service (or any other shipping services). Security preferences (signature confirmation, additional insurance, etc.) can be added for additional fees that are calculated by the United States Postal Service (or any other shipping service), and may be dependent on final package weights and monetary worth of the contents. Goods Gang will not be held liable for individually mailed invitations or announcements that have been lost or delayed due to postage miscalculations or incorrect addresses submitted by the client, United States Postal Service errors, or any other third party handling individual postage.

 

Other

Pricing

Prices listed within our website and shop are subject to change without notice. Invoices will always reflect accurate pricing.

Client Work

Goods Gang reserves the right to post images of your product purchases online and on social media for marketing purposes. Goods Gang will never share sensitive personal information, and will ensure those elements are illegible via cropping, covering, or blurring. We are also happy to refrain from posting any images related to your purchases. Just let us know and we’ll gladly take down any photos we may have already posted. For more details, visit our Terms and Privacy page.

Ownership

All designs, artwork, and photographs are owned by Goods Gang. Goods Gang maintains full legal ownership of the artwork included on our website, social media, our printed stationery, and other paper products. Under no circumstances may any Goods Gang designs or artwork be reproduced, altered, or repurposed in any way, within any print or digital media. Sharing Goods Gang products via social media is highly encouraged. Please do so with an appropriate line of credit (i.e. tag us on Instagram, hashtag our products, post links to our website, etc.).