Policies

 
 
 
 

General

Deposit

A 50% non-refundable deposit of each invoice total is required in order for us to begin work on your stationery. This secures that we will have the time and resources to complete your order efficiently. By paying this deposit, you agree to all terms and policies communicated over email, phone conversations, content forms, and language written on our website.

Digital Proofs

Digital proofs are provided throughout the process for many of our products and give a preview of what your order will look like upon completion. This document reflects the exact written content you have submitted, paper color choices, and any other applicable visual elements you have selected. All revisions should be made based on what you see in your digital proof. Because computer screens vary, and digital screen mocks will always slightly differ from physical printing methods, we caution that digital proofs are not 100% exact representations of printed stationery, but definitely still the best way to see a preview of what to expect. Although we try our best to catch all typos, grammatical errors, and other mistakes, your sign off acts as final approval of all content as it appears in the digital proofs. Please quadruple check your final digital proof. We will not be held responsible for any errors that you approve. We cannot provide a digital proof prior to making a purchase.

Client Deadlines

Throughout the process, our designer will communicate deadlines that the customer is responsible for. These include submitting forms and approvals of proofs. These deadlines are in place in order to ensure that we can deliver your stationery in time. If a client misses a deadline, we can no longer be responsible to deliver stationery as planned without the customer incurring Rush Production fees. Find more information about this on our Policies page.

Postage and Assembly

All wedding stationery is delivered to the customer unassembled and without individual postage. The customer is responsible for sorting, stuffing, and mailing each individual announcement and invitation.

Returns

Our wedding products are customizable and prepared for each individual customer. Because of this, we cannot offer any returns, exchanges, or credits in the event of customer dissatisfaction or order cancellation.

 

Non-Included Fees

Taxes and Tariffs

All prices listed on our website do not include sales tax. Within the United States, the customer is responsible for these fees and said fees will be applied to your invoice at the sales tax rate that correlates to the address where your completed stationery will be shipped. International orders are not taxed by Goods Gang, but customs tariffs may be imposed and applied once your order arrives to your country. The customer is fully responsible for paying these fees and we are not able to estimate this amount prior to placing an order.

Shipping

All prices listed on our website do not include shipping fees, which are to be paid for by the customer. Goods Gang ships both domestically and internationally through the United States Postal Service. Goods Gang will not be held liable for any errors, delays, damaged products, or lost packages due to theft or the negligence of the United States Postal Service. Security preferences (signature confirmation, additional insurance, etc.) can be added for additional fees that are calculated by the United States Postal Service, and may be dependent on final package weights and monetary worth of the contents. See more shipping information on our Timing page. International orders may be subject to delays due to customs inspections. These are at the discretion of each country and we are not able to estimate the length of these delays prior to placing an order.

 

Additional Fees

Invoice Changes

Any changes made to an invoice once the 50% deposit has been paid and submitted will incur a change fee of $25 (in addition to whatever product, service, or adjustment is applied) every time the invoice must be adjusted. Quantities, products, and collection decisions should be finalized prior to paying the 50% deposit.

Form Changes

Any changes made to a customization or content form once it has been officially submitted will incur a change fee of $25 each time the form must be adjusted. All customization selections and form content should be finalized prior to form submission.

Revisions

Many of our products come with two rounds of revisions after the initial digital proof has been sent. The first revision typically has multiple corrections, while the second revision typically corrects only a couple small typos or errors. You will be able to view the most up to date digital proof between these two revisions. It can take up to 3 days to prepare a digital proof. If any more revisions are needed, you will incur an additional fee of $50 per revision, no matter how small the change.

Reprints

Any changes made after your approval of the final digital proof, after supplies have been ordered by our team, or after any part of your order has been printed, is classified as a reprint and will result in a change fee of a minimum of $100, no matter how small the change. Additional fees may also be incurred depending on the changes needed, if new paper stock must be reordered, if products need to be reprinted, and if timing restrictions require rush production, rush shipping, or rush printing fees.

Rush Production

Rush orders faster than our standard production time of up to three weeks can be provided for an additional cost. The rush production cost is a $200 fee for up to two weeks for production. The rush production cost is a $400 fee for up to one week for production. This fee is in addition to costs that you may incur based on the prices of rush delivery from our paper suppliers and rush printing services, each of which vary based on your order and your desired rush production time. All rush production requests must be made prior to delivery of the initial set of digital proofs.

 

Other

Pricing

Prices listed within our website and shop are subject to change without notice. Invoices will always reflect accurate pricing.

Client Work

Goods Gang reserves the right to post images of your product purchases online and on social media for marketing purposes. Goods Gang will never share sensitive personal information, and will ensure those elements are illegible via cropping, covering, or blurring. We are also happy to refrain from posting any images related to your purchases. Just let us know and we’ll gladly take down any photos we may have already posted. For more details, visit our Terms and Privacy page.

Ownership

All designs, artwork, and photographs are owned by Goods Gang. Goods Gang maintains full legal ownership of the artwork included on our website, social media, our printed stationery, and other paper products. Under no circumstances may any Goods Gang designs or artwork be reproduced, altered, or repurposed in any way, within any print or digital media.

Sharing Goods Gang products via social media is highly encouraged. Please do so with an appropriate line of credit, i.e. tag us on Instagram, hashtag our products, post links to our website, etc.