FAQ

 
 
 
 

General
 

Do you offer in-person consultations?

We are based in Brooklyn, so if you are located in the New York City area, we would love to meet up for an in-person consultation. Shoot us an email and we can get a meeting on the calendar.

Do you ship internationally?

We ship via USPS Priority International Mail for orders outside the United States. For all detailed information on shipping internationally and domestically, check out the ‘Shipping’ sections on the Timing and Policies pages.

How much postage should I put on each invitation?

We always suggest visiting your local post office, speaking with a representative there, and asking their expert advice on the correct postage amount for your invitations.

 

Products
 

Do you offer samples?

We highly encourage you to purchase our Samples. Experiencing our stationery in real life is the best way to answer any questions about paper weights, colors, print quality, etc. All sample pack purchases will be credited back in full towards any orders you place for products from our wedding collections, minus any shipping charges. So if you think about it, it's kinda like they’re free!

Do you offer custom designed stationery?

We are strictly a semi-custom wedding invitation business and do not offer custom designed wedding stationery. However, if you have a special design request that could fit within our current collections (i.e. adding illustrations to a layout, a map of your ceremony location that matches the style of one of our collections, a drink coupon in the style of one of our collections, etc.), then contact us to discuss further. You can read more about these offerings under the ‘Custom Elements’ and ‘Custom Products’ sections on our Extras page.

Do you offer printable versions of your products?

In order to maintain the highest level of product quality possible, we do not (and have no plans to) offer printable PDF files of any of our products. 

Do you offer digital announcements?

At the moment, we have not incorporated digital announcements to our regular product line. However, if this is a design request you wish to make for your upcoming wedding, it would be considered a ‘Custom Product,’ which you can read more about on our Extras page.

Do you offer digital invitations?

At the moment, we do not offer digital invitations.

Do you offer accompanying wedding websites?

At the moment, we do not offer accompanying wedding websites.

Can your products be used for events other than weddings?

Absolutely! It might require a bit of rehashing of some wording and copy to accommodate the event of your choice, but just let us know ahead of time and we can make it work.  

 

Designs
 

What kind of paper do you use?

We source the most beautiful Papers in text and cover weights. Because they are sourced from various different stores and mills, there may be slight differences with regards to softness, texture, and thickness between our paper offerings.

What printing method do you use?

All our products are produced using high quality digital printing methods, which gives maximum flexibility with regards to your content and copy. We only print in black, which achieves an ink-like look without the added costs of offset or letterpress printing. It's a win-win-win.

Where do you source your materials?

Sorry, these are trade secrets! Our lips are sealed.

What are the fonts you are using?

Sorry again, we don't design and tell!

Can I change the dimensions of the products?

Because our designs and operating processes are specifically catered to the dimensions we offer, we cannot change them.

Can I change the fonts used in the designs?

Because all our collections are carefully designed to work with the fonts they come with, we cannot change any of them. It would require tons (and tons!) of custom work and may significantly alter the aesthetic of our collections and products. 

 

Can I make additions and alterations to the layouts?

If you have a special design request that could fit within our current collections (i.e. adding illustrations to a layout, a map of your ceremony location that matches the style of one of our collections, etc.), then contact us to discuss further. You can read more about these offerings under the ‘Custom Elements’ section on our Extras page.

Can I request a new product?

If you need a brand new product that we don't currently offer, and want it to adhere to the styles of one of our existing collections (i.e. a drink coupon in the style of one of our collections), you can contact us to make a request. Read more about this under the ‘Custom Products’ section on our Extras page.

What elements are customizable? 

Along with your unique content, our Envelopes, Papers, and Paperclips are all customizable options. Most products also have multiple layout options that are listed in the ‘Customizations’ section on the left-hand side of every product page.

 

Ordering
 

Do I have to place all my wedding items (from save the dates to thank you cards) in a single order?

Nope! And we don't recommend doing it that way either. Find the form that best matches your needs on our Get A Quote page, and filling it out it will help guide you through what products you should bundle together in each order.

What if I need a lower or higher quantity than what I purchased?

We ask that when placing an order, you take the time to carefully consider quantities and other selections. After you pay the required 50% deposit on your invoice, you will incur a change fee each time the invoice must be adjusted. Read more about this under the ‘Invoice Changes’ section on our Extras page.

Can I see a mock-up of my stationery before I place an order?

Unfortunately, we cannot provide a mock-up prior to a purchase. Once you officially place an order and we move through the process, you will be emailed digital proofs every step of the way that will be representations of your completed stationery.

How do I provide content for my order?

Content forms will be provided throughout the process via Google Sheets. And don't fret, we will walk you through everything you need to submit, every step of the way.

How many revisions do I get throughout the process?

Most of our products come with two rounds of revisions. Additional revisions can be purchased for a fee. Read more about this under the ‘Proofs and Revisions’ section on our Extras page.

 

Timing
 

How far in advance should I place my order for invitations?

It’s up to you! Depending on how much of a heads up you want to give you guests, how large your wedding is, and how your wedding decisions need to be planned out, the ideal timing can vary. A vague suggestion could be anywhere between three to six months before your wedding day. Check out our Timing page to see more info on our process.

 

When can I expect to receive my order?

Our standard production time is 3 weeks, but before that can begin, there are decisions to be made, forms to be filled out, and information to be submitted on your end that will take as little or as long as you choose to complete those tasks. Check out our Timing page to see more info on the whole process. Shipping time may take as little as 3 days for domestic orders, while international orders can take more time depending on your country. For all detailed information on shipping internationally and domestically, check out the ‘Shipping’ sections on our Timing and Policies pages.

Do you offer rush orders?

We do, indeed. Read all about it under the ‘Rush Production’ section on our Extras page.